Terms & Conditions

Privacy 

All information you give us is strictly confidential. 
The information will not be used in any unauthorised way, nor will it be given or sold to any other parties. 
Some details such as your name and address will be given to our couriers; this is so your orders may be fulfilled. 
We may use your details in order to monitor and evaluate the services we provide you. 
We may need to disclose your information to relevant credit reporting agencies in order to assess a credit application.

Sale of Alcohol 

It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18 years. 
It is an offence for a person under the age of 18 years to buy or attempt to buy alcohol. 
Gift boxes containing alcohol must be signed for by a person over 18 years. 
When placing an order, we will ask you if you are over 18 years of age – this will only be required on your first order with us. 
We will also ask you the name of the recipient. 
This will only be applicable if the gift box you have chosen contains alcohol. 
This is a requirement of the NSW Liquor Act 1982. 
Please call us on (02) 8678 9032 if you would like more information on this requirement.

Substitution of Products 

Occasionally our suppliers may change their stock according to seasonality, packaging and availability. We reserve the right to substitute products that are affected in this way with a product of equal or greater value. We will take care in ensuring that the substitution will exceed your expectations

Cancellation of Orders 

Changes to orders can be made up to 48 hours prior to despatch. 
Orders cannot be cancelled once they have been processed and shipped.

Delivery Information 

Our deliveries are made to you via reputable couriers. Whilst we endeavour to deliver your gift box promptly, we cannot accept responsibility for late deliveries due to circumstances beyond our control. Therefore, a late delivery does not entitle you to cancel your order. 
If the address details you give us are incomplete or incorrect, then a re-delivery charge will be incurred. 
Due to the nature of some of the products contained in our gift boxes, we reserve the right not to ship gift boxes out of our warehouse after 11am on a Friday. 
We want to ensure that the gift boxes arrive to you in optimum condition, and this cannot be guaranteed if gift boxes are despatched later than 11am on Fridays. 
If you require a gift box for Friday despatch after 11am, please notify us when placing your order and we can arrange special delivery.

Trading Hours 

Our office trading hours are Monday to Friday 9am to 5pm. 
Orders placed via the internet after 5pm Friday will be processed on the following Monday morning.

Damaged Goods 

All our gift boxes are shrink wrapped and carefully packaged to minimise damage or breakage. However on the odd occasion where damage does occur, we request that you contact us and we will organise to have the damaged gift box returned to us for assessment. A replacement will then be organised and couriered to you free of freight charge once damaged goods have been returned.

Pricing 

All prices include GST and does not include delivery charges.

Payment Options

Preferred method of payment is via Direct Deposit, please see invoice for bank account details.

Payment must be received in full prior to delivery for goods ordered.

For any orders over $1000, the customer will be required to pay a 50% deposit upon placement of order of the total amount due, with the balance being paid on delivery.

We also accept MasterCard, Visa and American Express.

Please note if using an American Express Card you will incur an extra 3% charge to cover relevant fees charged by American Express.

Goods paid for by Mastercard will incur a 1% fee.

Cheque payment will not be accepted.
 

Disclaimer in using our website

We do not accept any liability for any damage of any kind arising from the use of our website. 
In making a purchase from Signature Hampers, you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement.
We reserve the right to alter this website and our terms and conditions at any time.